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Shipping & Returns

Returns Policy

SPECIAL / CUSTOM ORDERS ARE NOT SUBJECT TO CANCELLATION - ALL SALES ARE FINAL. PAYMENT REPRESENTS PREPAYMENT IN FULL FOR MERCHANDISE TO BE DELIVERED AT LATER DATE. DELAYED DELIVERY.

Availability of merchandise is estimated according to information on hand at the time purchase. LOFT Home is not responsible for delays in delivery of merchandise due to manufacturing delays, stock on hand, availability of materials, transportation delays or any other cause beyond the control of LOFT. In the event that any merchandise is out of stock and delivery will be delayed or the merchandise is no longer available, LOFT Home shall offer the Customer the ability to purchase a replacement or will cancel the transaction, at the Customer’s direction. ALL FURNITURE SALES (CASE GOODS AND UPHOLSTERY) ARE FINAL. Accessories may be returned or exchanged within 14 days of purchase accompanied by a sales receipt. All returns/exchanges are subject to LOFT Home approval. A 15% restocking fee will be assessed on approved returned/exchanged items. SPECIAL ORDERS ARE NOT SUBJECT TO CANCELLATION. ALL CLEARANCE OR SPECIAL SALE ITEMS: NO RETURNS, EXCHANGES, STORE CREDIT - ALL SALES FINAL. Buyer assumes all risks associated with the transportation of merchandise picked up in the store. LOFT Home is not responsible for merchandise that is too large to fit at a buyer’s location. It is the responsibility of the customer to re-package and pay any charges associated with the return of merchandise.

Make sure it fits! And we don’t just mean does it fit in your room. Ask yourself, will it fit through my doorway? Narrow halls? Sharp turns? Up steep or spiral staircases? If you are not sure that your new sofa, dining table, or chaise is going to fit in your space please contact one of our sales associates to assist you with your selection. There are no returns or exchanges for items that are ordered that do not fit in your space.